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General
nanoStream Cloud / bintu / Webcaster / Player
nanoStream Apps/SDKs (iOS/Android)
Business/Sales
Support level / Severity
General help
Feature request
System impaired
Production system impaired
Production system down (critical)
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Contact info
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nanoStream Cloud / Bintu Account
Bintu Account Name
Bintu Account ID
Issue Details
Bintu Stream Hash
Bintu Stream Name
Web URL to show possible issues
Time of issue (UTC)
Location of issue (Continent, Country)
message
Your message
Subject/Topic
Your Message*
For issue reports, please add a description of your media workflow and configuration and a test case to replicate for our support team.
What is the stream setup (Workflow, Encoder, Frame Size, Bitrate)?
Is the stream live now?
How can this issue be replicated?
Which platform(s) are affected, OS, Browser ?
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Support level / Severity levels (dependent on your business agreement for priority support): target reaction times:
General guidance: < 24 hours System impaired: < 12 hours Production system impaired: < 4 hours Production system down: < 1 hour